Certificate III in Business (Medical Administration)
Strong ACCOs start with strong foundations. Help build and maintain yours with in-demand medical administrative skills.
COURSE CODE
BSB30120
At a glance
Duration
12 months
(3 days per month)
Class type
Face-to-face classes three days per month from 9am-5pm.
Enrolling on behalf of your team?
Course Overview
Behind every great Aboriginal Community Controlled health service is a team of people keeping things running smoothly – and that work matters.
The Certificate III in Business (Medical Administration) is built for people working in – or ready to step into – administrative roles within Aboriginal Community Controlled Organisations and Aboriginal and Torres Strait Islander health services.
You’ll build the practical skills that make a real difference: client reception, medical administration, information management, and clear communication with clients and health professionals.
More than a qualification, this course reflects the real responsibilities of people who keep ACCOs running – and the Communities they serve, every day.
Who is this course deadly for?:
Graduates may move into roles across ACCOs, Aboriginal and Torres Strait Islander health organisations and the broader health sector, including:
- Medical Administration Officer
- Medical Secretary
- Health Service Receptionist
- Administrative Assistant
- Clinic Support Officer
These roles are often based in ACCOs, Aboriginal and Torres Strait Islander health organisations, community-controlled organisations, health clinics and support programs across the city, regional towns or out bush in remote areas.
Course Details
How you will learn
This course combines classroom learning with real-world experience:
- Face-to-face and online training (3 days per month)
- Real workplace scenarios and simulations
- Communication and team leadership exercises
- Practical assessments and reflective learning tasks
Work placement
No work placement is required. However, for some assessments you may need to complete tasks or demonstrate skills at a workplace.
Further study pathways
Graduates may continue their studies with:
- BSB40120 Certificate IV in Business
- BSB40520 Certificate IV in Leadership and Management
- BSB50120 Diploma of Business
Assessment methods may include:
- Questionnaires
- Case studies and projects
- Observation and practical tasks
Learning outcomes
By the end of this course, you’ll be able to:
- communicate clearly and handle workplace challenges
- maintain patient records
- prepare and process medical accounts for clients
- organise work priorities
- apply medical terminology in administrative tasks.
Course fees
Aboriginal and Torres Strait Islander people living in Victoria can access the Aboriginal access fee waiver – no tuition fees required.
Travel and accommodation costs may be subsidised through the AbStudy funding program if you’re eligible.
See Yagilaith Djerring Course Fees for more information.
Course Structure
To graduate, you must complete 13 units of competency – six core and seven elective:
Core Units
CORE UNIT NAME
CORE UNIT CODE
- Apply critical thinking skills in a team environment BSBCRT311
- Support personal wellbeing in the workplace BSBPEF201
- Participate in sustainable work practices BSBSUS211
- Use inclusive work practices BSBTWK301
- Assist with maintaining workplace safety BSBWHS311
- Engage in workplace communication BSBXCM301
Elective Units
ELECTIVE UNIT NAME
ELECTIVE UNIT CODE
- Interpret and apply medical terminology appropriately BSBMED301
- Prepare and process medical accounts BSBMED302
- Maintain patient records BSBMED303
- Apply the principles of confidentiality, privacy and security within the medical environment BSBMED305
- Design and produce spreadsheets BSBTEC302
- Use business software applications BSBDAT201
- Organise personal work priorities BSBPEF301
Why study at Yagilaith Djerring?
Self-determined
training
Training is co-designed with ACCOs and the Aboriginal health sector to ensure your learning is connected to current sector needs.
Expert
educators
Subject matter experts with current industry experience and Community leaders will shape your learning.
Support every
step of the way
A dedicated support team will walk with you throughout your journey – from enrolment to graduation.
Culturally safe
learning
Training that respect and reflects your cultural identity and lived experience.
Entry Requirements
Below are the entry requirements for this course:
To enrol, you must:
- be 18 years or older at the time of enrolment
- complete a Learning, Literacy and Numeracy (LLN) assessment and Pre-Training Review (PTR) to assess your suitability, leadership readiness, and workplace access requirements
- have wide-ranging skills and knowledge about Aboriginal and Torres Strait Islander ways of living
- have basic digital skills, including Microsoft Word and PowerPoint.
Ideally, you should also be:
- working in, or preparing to step into, a role within an ACCO or an Aboriginal and Torres Strait Islander community service setting.
- able to access an appropriate workplace to complete practical assessments.
If you’ve completed similar units or gained relevant skills through work or study, you may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer. Our team can guide you through this process during enrolment.
This training is delivered under the Skills First Program and may be free for eligible students.
Eligibility is assessed individually before enrolment, and tuition fees may vary depending on your circumstances.
Additional Information
Yagilaith Djerring (RTO No. 20739) is responsible for the quality of training, assessment and the issuing of nationally recognised certification.
Completion of this course does not guarantee employment.
Yagilaith Djerring supports inclusive education and welcomes learners from all backgrounds, including people with a disability.
Take the next step in your career.
Register your interest.
