Acknowledgement of Country

The Yagilaith Djerring acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders both past and present.

Telehealth Administration Skill Set 

Build the skills to support and coordinate Telehealth services in Aboriginal and Torres Strait Islander health organisations.

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COURSE CODE

HLTSS00043

At a glance

Location

23 Sackville St,
Collingwood

Duration

2 – 4 months

Class type

Onsite at Yagilaith Djerring and in the workplace

Enrolling on behalf of your team?

Find out how we work with ACCOs

Course Overview

Build the skills to coordinate and manage Telehealth services in Aboriginal health and community organisations.

In this short, hands-on course, you’ll complete workplace-based training and gain nationally recognised skills in Telehealth administration – with a strong emphasis on cultural safety and Community connection.

To study this program, you must be employed within an Aboriginal and Torres Strait Islander health service organisation with access to Telehealth technology. 

Eligible students can complete this course free of charge.

Who is this course deadly for?:

Mob working in Aboriginal health services who want to strengthen their skills as a:

  • Telehealth Administration Officer
  • Health Service Administration Support
  • Digital Health Support Worker
  • Telehealth Coordinator

Course Details

How you will learn

This course combines classroom learning with real-world experience:

  • Face-to-face training
  • Written, practical and workplace-based activities

Work placement

To study this program, you must be employed within an Aboriginal and Torres Strait Islander health service organisation with access to Telehealth technology.

Further study pathways

Graduates of the Telehealth Administration Skill Set will be ready to support and manage Telehealth services in Aboriginal and Torres Strait Islander health settings.

These units can also count as credit towards further study in the Health and Community Services Training Packages, such as Certificate III or IV level qualifications.

Assessment methods may include:

  • Written questions
  • Workplace projects
  • Practical tasks
  • Case studies
  • Observation/demonstration

Learning outcomes

By the end of this course, you’ll be able to:

  • coordinate Telehealth appointments and systems
  • manage Telehealth technology and ensure privacy and confidentiality
  • promote cultural safety and inclusive practices
  • support diverse clients and colleagues in health environments.

Course fees

Eligible students can complete this course free of charge. Contact us for support.

Course Structure

The Telehealth Administration Skill Set includes four units of competency from the HLT Health Training Package:

Core Units

CORE UNIT NAME

CORE UNIT CODE

  • Work with diverse people CHCDIV001
  • Promote Aboriginal and/or Torres Strait Islander cultural safety CHCDIV002
  • Administer and coordinate Telehealth services HLTADM001
  • Manage Telehealth technology HLTADM002

Why study at Yagilaith Djerring?

Self-determined
training

Training is co-designed with ACCOs and the Aboriginal health sector to ensure your learning is connected to current sector needs.

Expert
educators

Subject matter experts with current industry experience and Community leaders will shape your learning.

Support every
step of the way

A dedicated support team will walk with you throughout your journey – from enrolment to graduation.

Culturally safe
learning

Training that respect and reflects your cultural identity and lived experience.

Entry Requirements

Below are the entry requirements for this course:

To enrol, you must:

  • be 18 years or older at the time of enrolment
  • complete a Learning, Literacy and Numeracy (LLN) assessment and Pre-training Review (PTR)
  • have wide-ranging skills and knowledge about Aboriginal and Torres Strait Islander ways of living
  • have basic digital skills, including Microsoft Word and PowerPoint.

You must also be:

  • working or volunteering in a relevant role providing support to Aboriginal and/or Torres Strait Islander people, or
  • working or volunteering for an Aboriginal health organisation, or
  • able to access an appropriate workplace to complete practical assessments.

If you’ve completed similar units or gained relevant skills through work or study, you may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer. Our team can guide you through this process during enrolment.

This training is delivered under the Skills First Program and may be free for eligible students.

Eligibility is assessed individually before enrolment, and tuition fees may vary depending on your circumstances.

Check your eligibility here.

Additional Information

Yagilaith Djerring (RTO No. 20739) is responsible for the quality of training, assessment and the issuing of nationally recognised certification.
Completion of this course does not guarantee employment.
Yagilaith Djerring supports inclusive education and welcomes learners from all backgrounds, including people with a disability.

Ready to begin your journey?

Submit your Expression of Interest (EOI) today – and take the first step into alcohol and other drugs support.

Register now