Your voice matters. We’re here to listen
Whether you’ve got questions about a course, or are keen to enrol yourself or a team member, we’re here to help.
And if you’ve got feedback for us?
Deadly! Your input helps strengthen our training, support services and student experiences.
General feedback
Ready to start your or your team’s training at Yagilaith Djerring?
Fill out the form below to directly contact our team.
Use the form also if you’ve got an idea, a comment or something to share about your experience at Yagilaith Djerring.
You can choose to remain anonymous or provide your contact details if you’d like a response.
Complaints and appeals
If you’re experiencing an issue that needs formal resolution, or if you want to appeal a decision made by Yagilaith Djerring, we have clear processes in place.
You can raise a complaint about any aspect of your learning experience, including teaching, support services, facilities or interactions with staff.
You can also lodge an appeal if you disagree with a decision about your assessment, enrolment, or training outcome.
We take all complaints and appeals seriously, and handle them with confidentiality, fairness and respect.
How to lodge a complaint or appeal
You can:
- Complete the Complaints and Appeals Form [Download the form here >]
- Email us directly via the contact form above.
- Call our team on (03) 9411 9411
- Speak with a Yagilaith Djerring staff member in person at our Collingwood campus
Once we receive your complaint or appeal, we’ll acknowledge it within 5 working days and begin a formal review process.
To learn more, read our Complaints and Appeals Policy and Procedure.
Got questions?
Let’s yarn
We’re here to support you before, during and after your course.
Call: (03) 9411 9411
